Last update08/06/2018


Lost your luggage? Follow these simple tips and donÔÇÖt lose your mind!

Friday, 30 September 2016
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When you are still peering into the luggage carousel at the airport for more than 30 minutes, your missing luggage nightmare officially begins. Standing at the threshold of your dream destination, the last thing youÔÇÖd want is to lose your luggage.

After a restless waiting time, if you are still unable to spot your luggage, hereÔÇÖs what you should do.

Lost luggage

DonÔÇÖt panic or lash out

Exasperated, with butterflies in your stomach, the first aid to this situation is not to panic. Hard as it sounds, it helps to keep a level head and think straight. Most lost luggage are not actually lost or stolen, they might also be just delayed. Hence have some patience. Though tardy baggage arrival causes annoyance and deviation from plans, stay calm and remember that the airline executive at the desk did not lose your luggage. On the contrary they are only doing their best to help you, hence donÔÇÖt lash out at them.

Immediately contact the baggage office

Get in touch with your airline baggage office at the airport and immediately report the missing baggage. File in the Property Irregularity Report (PIR) and the other necessary forms with the last airline you flew in (if you had taken multiple connecting flights). Retain copies of the any documentation made, receipts or tags youÔÇÖve received for checked-bags. You may be asked to produce them later when you collect the missed luggage or get compensated. Make sure you donÔÇÖt leave the airport without filing your complaint.

Claim your compensation

If after a standard waiting time of 21 days, your luggage is declared lost, all you need to do is stake your claim for compensation. Send out a letter to your airline stating that you are ÔÇ£claiming compensation under the Montreal ConventionÔÇØ. The Montreal Convention (1999) strives for the unification of certain rules for international carriage of passengers, baggage and other cargo by air. It requires airlines to fully compensate travellers for the cost of replacement items purchased until the baggage is delivered, to a maximum of 1,131 SDR (Special Drawing Right). The SDR is an international reserve asset that can be exchanged for freely usable currencies. The value of a SDR is based on the basket of five major currencies such as the U.S. Dollar, Euro, the Japanese Yen, Pound Sterling and Chinese Renminbi. At 21 days any delayed baggage is considered lost, even if the airline delivers it after that period.

Check with your travel insurance provider

Report your lost baggage to your travel insurance provider. Most insurers provide delayed and lost luggage coverage.

Get the basics right

While packing, donÔÇÖt forget to label and tag each bag with proper contact details. The most common reason for the baggage confusion is late check-ins. Hence come early and give the baggage executives enough time.

And always as a precautionary measure, pack absolute essentials such as two pairs of clothes, medicines, important documents such as passport and insurance papers, and baby clothes or food in your hand luggage. Ensure you keep no valuables in the check-in baggage.

Now armed with the above mentioned information, tackle your lost luggage scenario with confidence!

Last modified on Friday, 30 September 2016 06:58